On10 Solutions – Privacy Policy

Privacy Policy

Effective Date: June 7, 2025
Last Updated: June 7, 2025

1. Introduction

At On10 Solutions, we value the trust that our clients and users place in us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the personal information that we receive in connection with our services, including our Client4LifeAI and OmniViralAI platforms.

This Privacy Policy applies to all information collected through our website (https://on10solutions.com), our software applications, products, and services, as well as any related communications, including email, chat, or phone conversations.

By accessing or using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Definitions

For the purposes of this Privacy Policy:

“Personal Information” refers to any information relating to an identified or identifiable individual. This includes information that can directly identify you (such as your name or email address) or information that can reasonably be linked to you.
“On10 Solutions” (or “we,” “us,” or “our”) refers to On10 Solutions, Inc., the company responsible for processing your personal information under this Privacy Policy.
“Services” refers to our website, software applications, products (including Client4LifeAI and OmniViralAI), and related services.
“Client4LifeAI” refers to our artificial intelligence-powered customer relationship management service that helps businesses maintain and enhance client relationships through automated communications and data analysis.
“OmniViralAI” refers to our artificial intelligence-powered content creation and distribution service that helps businesses create and optimize content for social media and other digital platforms.
“User” (or “you” or “your”) refers to any individual or entity that accesses or uses our Services.
“Data Controller” refers to On10 Solutions, as the entity that determines the purposes and means of processing personal information.
“Data Processor” refers to a party that processes personal information on behalf of the Data Controller.

3. Information We Collect

We collect several types of information from and about users of our Services:

3.1 Account Information

When you create an account with On10 Solutions or use our Services, we may collect the following personal information:

Name and contact details (such as email address, phone number, and physical address)
Account credentials (such as username and password)
Billing and payment information
Professional information (such as job title, company name, and industry)
Profile information and preferences
Any other information you choose to provide

3.2 Usage Data

We automatically collect information about how you interact with our Services, including:

Features and functions you access and use
Content you create, upload, or share
Actions you take within the Services
Time, frequency, and duration of your activities
For Client4LifeAI: Client interaction data, communication history, and relationship management information
For OmniViralAI: Social media content, engagement metrics, and campaign performance data

3.3 Device Information

When you access our Services, we may automatically collect information about your device, including:

Device type, model, and operating system
Browser type and version
IP address
Unique device identifiers
Mobile network information
Time zone setting
Connection information

3.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. These technologies help us provide you with a better experience, improve our Services, and enhance site security.

We use the following types of cookies:

Essential Cookies: Required for the operation of our Services. These enable core functionality such as security, network management, and account access.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.
Functionality Cookies: Used to recognize you when you return to our Services. This enables us to personalize our content for you and remember your preferences.
Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed. We may use this information to make our Services and the advertising displayed on them more relevant to your interests.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

3.5 Information from Third-Party Services

If you choose to link or connect third-party services (such as social media platforms) with our Services, we may receive information about you from these third parties. This includes:

Profile information from social media platforms
Authentication information when you use single sign-on services
Information shared through integrations with other software or services

The information we receive from these third parties is governed by their privacy policies. We encourage you to review the privacy policies of any third-party services you access through our Services.

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 To Provide and Improve Our Services

To deliver the Services you have requested, including Client4LifeAI and OmniViralAI functionalities
To create and maintain your account
To process and complete transactions
To provide customer support and respond to your requests
To personalize your experience
To improve our Services and develop new features, products, and services
To ensure the technical functionality and security of our Services

4.2 For Communication

To communicate with you about your account or transactions
To provide important notices and updates regarding our Services
To respond to your comments, questions, and requests
To provide technical support and troubleshooting
To send service-related announcements

4.3 For Marketing and Promotion

With your consent or where permitted by law, we may use your information to:

Send you newsletters, promotional materials, and other communications
Provide personalized content and recommendations
Conduct surveys and collect feedback
Offer special promotions or opportunities

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each communication or by contacting us directly.

4.4 For Analytics and Research

To analyze usage patterns and trends
To monitor and analyze the effectiveness of our Services
To conduct research and development for improving our Services
To generate anonymous, aggregate statistics about our users
To evaluate user needs and interests

4.5 For Legal Compliance and Protection

To comply with applicable laws, regulations, and legal processes
To enforce our terms of service and other agreements
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To protect the rights, property, or safety of On10 Solutions, our users, or others

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud hosting and infrastructure providers
Payment processors
Customer support services
Analytics providers
Marketing and advertising partners
Email and communication service providers

These service providers are authorized to use your personal information only as necessary to provide these services to us and are required to maintain the confidentiality and security of your information.

5.2 For Business Transfers

If On10 Solutions is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5.3 For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

Enforce our rights arising from any contracts between you and us
Protect the rights, property, or safety of On10 Solutions, our customers, or others
Prevent or investigate possible wrongdoing in connection with the Services
Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so. This may include sharing information with other users of our Services when you choose to make such information public.

5.5 In Aggregated or De-identified Form

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including data analysis, research, and improving our Services.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption of sensitive information
Secure network architecture and firewalls
Regular security assessments and testing
Access controls and authentication procedures
Employee training on data security practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately using the information provided in the “Contact Us” section.

6.1 Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law. We will provide this notification in a timely manner and take appropriate steps to mitigate any risks to your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you. Some information may be retained in backup copies for a limited period as required by law or for legitimate business purposes.

For Client4LifeAI users, client relationship data may be retained according to your specified retention policies within the platform. For OmniViralAI users, social media content and analytics data are typically retained for 24 months, after which they are aggregated for historical analysis.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

8.1 Access and Information

You have the right to request information about the personal information we hold about you and to receive a copy of that information. For Client4LifeAI and OmniViralAI users, you can access much of your information directly through your account settings.

8.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you. You can update many types of personal information directly through your account settings.

8.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

8.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

8.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller without hindrance from us.

8.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, including when we process your personal information for direct marketing purposes.

8.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

8.8 Region-Specific Rights

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising your rights
The right to limit the use and disclosure of sensitive personal information

European Economic Area (EEA), United Kingdom, and Switzerland Residents

If you are located in the EEA, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including those listed above. Additionally, you have the right to lodge a complaint with a supervisory authority.

8.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law.

We may need to verify your identity before processing your request. We will only use the personal information provided in your request to verify your identity and process your request.

There may be situations where we cannot grant your request, for example, if you ask us to delete information that we are legally required to keep. We will notify you when we are unable to fulfill your request and explain the reasons.

9. Cookies and Similar Technologies

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

Category	Purpose	Description
Essential	Necessary for site functionality	These cookies are required for basic site functionality and cannot be disabled.
Analytics	Performance measurement	These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional	Enhanced functionality	These cookies enable enhanced functionality and personalization, such as remembering your preferences.
Targeting	Advertising	These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

9.3 Types of Cookies We Use

Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
First-Party Cookies: Cookies set by On10 Solutions.
Third-Party Cookies: Cookies set by third parties, such as analytics and advertising providers.

9.4 Specific Cookies We Use

Name	Provider	Purpose	Expiry
_session_id	On10 Solutions	Authentication	Session
_on10_preferences	On10 Solutions	User preferences	1 year
_ga	Google Analytics	Analytics	2 years
_fbp	Facebook	Marketing	3 months

9.5 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options” or “Preferences” menu of your browser. You can:

Delete all cookies
Block all cookies
Allow all cookies
Block third-party cookies
Clear cookies when you close your browser
Open a “private browsing” or “incognito” session

Please note that if you choose to block or delete cookies, some features of our Services may not function properly.

9.6 Do Not Track

Some browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Services do not currently respond to “Do Not Track” signals.

10. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information in the “Contact Us” section, and we will delete such information from our systems.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.

11. International Data Transfers

On10 Solutions is based in the United States, and we process and store information on servers located in the United States and other countries. If you are located outside the United States, your personal information may be transferred to, stored, and processed in a country different from your country of residence, including the United States, which may have data protection laws that are different from those in your country.

11.1 Legal Basis for Transfers

When we transfer personal information from the EEA, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific legal mechanisms to ensure appropriate safeguards for your information, such as:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules
Approved certification mechanisms such as the EU-US Data Privacy Framework

11.2 Data Storage Locations

Our primary data storage locations are:

United States (primary)
European Union (for users located in the EEA)
United Kingdom (for users located in the UK)

For Client4LifeAI and OmniViralAI users, you may have the option to select your preferred data storage location during account setup.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and notify you in one or more of the following ways:

By sending an email to the email address associated with your account
By displaying a prominent notice on our website
By sending a message through your account dashboard

For material changes, we will provide notice at least 30 days before the changes take effect, where possible. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

On10 Solutions, LLC.
5005 W. Laurel,
Tampa, FL 33607
United States

Email: privacy@on10solutions.com
Phone: +1 (813) 252-1961
Website: https://on10solutions.com/contact

13.1 Data Protection Contact

For privacy-specific inquiries or to exercise your privacy rights, please contact our Data Protection Team at:

Email: dataprotection@on10solutions.com

13.2 For Client4LifeAI and OmniViralAI Support

For product-specific privacy questions:

Client4LifeAI Support: privacy@on10solutions.com
OmniViralAI Support: privacy@on10solutions.com

13.3 Response Time

We strive to respond to all legitimate inquiries within 30 days. Occasionally, it may take us longer if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated.

Appendix A: Product-Specific Privacy Information

A.1 Client4LifeAI

Client4LifeAI is our customer relationship management platform that uses artificial intelligence to enhance client engagement and retention. When using Client4LifeAI, the following additional privacy considerations apply:

A.1.1 Client Data Processing

When you use Client4LifeAI to manage your client relationships, we process data about your clients on your behalf. You are the data controller for this information, and we are the data processor. You are responsible for:

Obtaining appropriate consent from your clients for data collection
Providing your clients with appropriate privacy notices
Ensuring you have a legal basis for processing client data
Responding to data subject requests from your clients

A.1.2 AI Features and Data Usage

Client4LifeAI includes artificial intelligence features that analyze client interactions and provide recommendations. These features:

Use machine learning algorithms to analyze patterns in client communications
Generate insights and suggestions based on historical client data
May use anonymized data for improving the AI models
Do not use client data to train AI models for other customers

You can control the extent to which AI features are used in your account through your account settings.

A.1.3 Data Retention in Client4LifeAI

Client data in Client4LifeAI is retained according to your account settings. By default, client data is retained for the duration of your subscription plus 90 days, after which it is deleted or anonymized. You can configure custom retention periods in your account settings.

A.2 OmniViralAI

OmniViralAI is our social media management and content optimization platform. When using OmniViralAI, the following additional privacy considerations apply:

A.2.1 Social Media Connections

When you connect your social media accounts to OmniViralAI:

We access and store authentication tokens provided by the social media platforms
We collect content, engagement metrics, and analytics data from these platforms
We process this data to provide analytics, scheduling, and optimization features
We do not post content without your explicit instruction

A.2.2 Content Analysis

OmniViralAI includes content analysis features that:

Analyze the performance of your social media content
Provide recommendations for content optimization
Use machine learning to predict engagement
Process image and text content to suggest improvements

A.2.3 Data Retention in OmniViralAI

Social media data in OmniViralAI is typically retained for 24 months to provide historical analytics. After this period, detailed data is aggregated for long-term trend analysis, and the original detailed data is deleted. You can request earlier deletion of your data at any time.

Appendix B: Summary of Your Rights by Region

Region	Applicable Law	Key Rights	How to Exercise
United States (California)	CCPA/CPRA	Know, Delete, Opt-out, Non-discrimination, Limit use of sensitive data	Email dataprotection@on10solutions.com
European Union	GDPR	Access, Rectification, Erasure, Restriction, Portability, Objection, Automated decision-making	Email dataprotection@on10solutions.com
United Kingdom	UK GDPR	Access, Rectification, Erasure, Restriction, Portability, Objection, Automated decision-making	Email dataprotection@on10solutions.com
Canada	PIPEDA	Access, Correction, Withdraw consent	Email dataprotection@on10solutions.com
Australia	Privacy Act	Access, Correction, Complaint	Email dataprotection@on10solutions.com
Brazil	LGPD	Confirmation, Access, Correction, Anonymization, Portability, Deletion, Information about sharing, Revoke consent	Email dataprotection@on10solutions.com

This table is provided for informational purposes and does not constitute legal advice. Rights may vary based on specific circumstances and legal requirements.