Privacy Policy

1. Introduction

At On10 Solutions, we value the trust that our clients and users place in us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the personal information that we receive in connection with our services, including our Client4LifeAI and OmniViralAI platforms.

This Privacy Policy applies to all information collected through our website (https://on10solutions.com), our software applications, products, and services, as well as any related communications, including email, chat, or phone conversations.

By accessing or using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Definitions

For the purposes of this Privacy Policy:

• "Personal Information" refers to any information relating to an identified or identifiable individual. This includes information that can directly identify you (such as your name or email address) or information that can reasonably be linked to you.
• "On10 Solutions" (or "we," "us," or "our") refers to On10 Solutions, LLC, the company responsible for processing your personal information under this Privacy Policy.
• "Services" refers to our website, software applications, products (including Client4LifeAI and OmniViralAI), and related services.
• "Client4LifeAI" refers to our artificial intelligence-powered customer relationship management service that helps businesses maintain and enhance client relationships through automated communications and data analysis.
• "OmniViralAI" refers to our artificial intelligence-powered content creation and distribution service that helps businesses create and optimize content for social media and other digital platforms.
• "User" (or "you" or "your") refers to any individual or entity that accesses or uses our Services.
• "Data Controller" refers to On10 Solutions, as the entity that determines the purposes and means of processing personal information.
• "Data Processor" refers to a party that processes personal information on behalf of the Data Controller.

3. Information We Collect

We collect several types of information from and about users of our Services:

3.1 Account Information

When you create an account with On10 Solutions or use our Services, we may collect the following personal information:

• Name and contact details (such as email address, phone number, and physical address)
• Account credentials (such as username and password)
• Billing and payment information
• Professional information (such as job title, company name, and industry)
• Profile information and preferences
• Any other information you choose to provide

3.2 Usage Data

We automatically collect information about how you interact with our Services, including:

• Features and functions you access and use
• Content you create, upload, or share
• Actions you take within the Services
• Time, frequency, and duration of your activities
• For Client4LifeAI: Client interaction data, communication history, and relationship management information
• For OmniViralAI: Social media content, engagement metrics, and campaign performance data

3.3 Device Information

When you access our Services, we may automatically collect information about your device, including:

• Device type, model, and operating system
• Browser type and version
• IP address
• Unique device identifiers
• Mobile network information
• Time zone setting
• Connection information

3.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. These technologies help us provide you with a better experience, improve our Services, and enhance site security.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Services. These enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: Used to recognize you when you return to our Services. This enables us to personalize our content for you.
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

3.5 Information from Third-Party Services

If you choose to link or connect third-party services (such as social media platforms) with our Services, we may receive information about you from these third parties. This includes:

• Profile information from social media platforms
• Authentication information when you use single sign-on services
• Information shared through integrations with other software or services

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 To Provide and Improve Our Services

• To deliver the Services you have requested, including Client4LifeAI and OmniViralAI functionalities
• To create and maintain your account
• To process and complete transactions
• To provide customer support and respond to your requests
• To personalize your experience
• To improve our Services and develop new features, products, and services
• To ensure the technical functionality and security of our Services

4.2 For Communication

• To communicate with you about your account or transactions
• To provide important notices and updates regarding our Services
• To respond to your comments, questions, and requests
• To provide technical support and troubleshooting
• To send service-related announcements

4.3 For Marketing and Promotion

With your consent or where permitted by law, we may use your information to:

• Send you newsletters, promotional materials, and other communications
• Provide personalized content and recommendations
• Conduct surveys and collect feedback
• Offer special promotions or opportunities

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each communication or by contacting us directly.

4.4 For Analytics and Research

• To analyze usage patterns and trends
• To monitor and analyze the effectiveness of our Services
• To conduct research and development for improving our Services
• To generate anonymous, aggregate statistics about our users
• To evaluate user needs and interests

4.5 For Legal Compliance and Protection

• To comply with applicable laws, regulations, and legal processes
• To enforce our terms of service and other agreements
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, or safety of On10 Solutions, our users, or others

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support services
• Analytics providers
• Marketing and advertising partners
• Email and communication service providers

5.2 For Business Transfers

If On10 Solutions is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.

5.3 For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5.5 In Aggregated or De-identified Form

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including data analysis, research, and improving our Services.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive information
• Secure network architecture and firewalls
• Regular security assessments and testing
• Access controls and authentication procedures
• Employee training on data security practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6.1 Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position

For Client4LifeAI users, client relationship data may be retained according to your specified retention policies within the platform. For OmniViralAI users, social media content and analytics data are typically retained for 24 months, after which they are aggregated for historical analysis.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Information

You have the right to request information about the personal information we hold about you and to receive a copy of that information.

8.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

8.3 Deletion

You have the right to request that we delete your personal information in certain circumstances.

8.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

8.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

8.6 Objection

You have the right to object to the processing of your personal information in certain circumstances.

8.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling.

8.8 Region-Specific Rights

California Residents: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, opt-out of sale, non-discrimination, and limit use of sensitive personal information.

EEA, UK, and Switzerland Residents: If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including the right to lodge a complaint with a supervisory authority.

8.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Similar Technologies

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

• Session Cookies: Temporary cookies that are deleted when you close your browser.
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
• First-Party Cookies: Cookies set by On10 Solutions.
• Third-Party Cookies: Cookies set by third parties, such as analytics and advertising providers.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Please note that if you choose to block or delete cookies, some features of our Services may not function properly.

9.4 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Services do not currently respond to "Do Not Track" signals.

10. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. International Data Transfers

On10 Solutions is based in the United States, and we process and store information on servers located in the United States and other countries. If you are located outside the United States, your personal information may be transferred to, stored, and processed in a country different from your country of residence.

11.1 Legal Basis for Transfers

When we transfer personal information from the EEA, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific legal mechanisms such as Standard Contractual Clauses, Binding Corporate Rules, or approved certification mechanisms.

11.2 Data Storage Locations

Our primary data storage locations are:

• United States (primary)
• European Union (for users located in the EEA)
• United Kingdom (for users located in the UK)

For Client4LifeAI and OmniViralAI users, you may have the option to select your preferred data storage location during account setup.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and notify you by:

• Sending an email to the email address associated with your account
• Displaying a prominent notice on our website
• Sending a message through your account dashboard

For material changes, we will provide notice at least 30 days before the changes take effect, where possible. Your continued use of our Services after the effective date constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13.1 Data Protection Contact

For privacy-specific inquiries or to exercise your privacy rights, please contact our Data Protection Team at: dataprotection@on10solutions.com

13.2 Response Time

We strive to respond to all legitimate inquiries within 30 days. Occasionally, it may take us longer if your request is particularly complex or if you have made multiple requests.

Appendix A: Product-Specific Privacy Information

A.1 Client4LifeAI

Client4LifeAI is our customer relationship management platform that uses artificial intelligence to enhance client engagement and retention.

A.1.1 Client Data Processing: When you use Client4LifeAI to manage your client relationships, we process data about your clients on your behalf. You are the data controller for this information, and we are the data processor.

A.1.2 AI Features: Client4LifeAI includes artificial intelligence features that analyze client interactions and provide recommendations. These features use machine learning algorithms to analyze patterns and do not use client data to train AI models for other customers.

A.1.3 Data Retention: Client data is retained according to your account settings. By default, data is retained for the duration of your subscription plus 90 days.

A.2 OmniViralAI

OmniViralAI is our social media management and content optimization platform.

A.2.1 Social Media Connections: When you connect your social media accounts to OmniViralAI, we access and store authentication tokens, collect content and engagement metrics, and do not post content without your explicit instruction.

A.2.2 Content Analysis: OmniViralAI includes content analysis features that analyze performance, provide recommendations, and use machine learning to predict engagement.

A.2.3 Data Retention: Social media data is typically retained for 24 months to provide historical analytics. You can request earlier deletion at any time.

Appendix B: Summary of Your Rights by Region

To exercise your rights, email dataprotection@on10solutions.com